Customer Relationship Management
Importance and Mission
The Company recognizes the significance of gathering data on customer satisfaction as it can help the Company grow, address its shortcomings, and provide direction for continuous and effective development that will benefit the Company both now and in the future. As a result, the Company has established a procedure to improve customer satisfaction. Following the completion of the solar panel installation, the Company sent a satisfaction survey to the customers. The Company then followed up with a call to track customer satisfaction following the sale. In the final stage, the Company makes adjustments based on the evaluation results to increase the Company's overall efficiency.
SDGs in the Customer Relationship Management
Goals and Performance Highlights
Goals
In 2030, the customer satisfaction score was no less than 90%.
In 2030, the number of customer complaints was 0%.
Performance Highlights 2024
Customer satisfaction score is at 95%.
There have been no customer complaints.
A 100% review of complaint handling procedures and practices has been completed.
Management Approach
The company has enhanced its customer relationship management processes by focusing on achieving customer satisfaction through continuous evaluation and follow-ups. Following the installation of clean energy systems, customer satisfaction surveys are distributed, and follow-up calls are made to collect feedback and suggestions. The evaluation results are then analyzed to identify areas for improvement, ensuring the optimization of work processes. This approach aims to meet customer needs effectively and deliver the highest quality services.